1. Information We Collect
Account Information
When you create an account we may collect:
- Name
- Email address
- Username
- School or campus affiliation
- Profile photo
- Account credentials
Marketplace Activity
When you use the marketplace features of Hooj, we collect information related to your activity, including:
- Listings you create
- Item descriptions and images
- Offers sent or received
- Transaction information
- Messages between users
- Saved or bookmarked listings
Payment Information
Payments on Hooj may be processed through Stripe, a third-party payment processor.
Payment card details are handled directly by Stripe. Hooj does not store full payment card numbers.
2. How We Use Your Information
We use collected information to operate and improve Hooj, including to:
- Create and manage user accounts
- Enable marketplace listings and transactions
- Facilitate communication between users
- Process payments and offers
- Provide customer support
- Detect and prevent fraud or abuse
- Improve the functionality and security of the platform
- Send important service notifications
3. How We Share Information
We do not sell personal information to third parties.
Service Providers
We may share information with trusted service providers that help operate our platform, including payment processors, hosting providers, infrastructure services, and notification services.
Marketplace Interactions
Certain information may be visible to other users in order to operate the marketplace, including usernames, listings, and messages between buyers and sellers.
Legal Requirements
We may disclose information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, enforce our Terms, or protect users and the public.
4. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and prevent fraud and abuse.
5. Account Deletion and Data Requests
You may request deletion of your account and associated data by contacting support@hooj.app.
6. Security
We take reasonable administrative, technical, and organizational measures to protect your information. However, no internet service can be completely secure.
7. Children's Privacy
Hooj is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
8. Third-Party Services
The Hooj platform may integrate with third-party services, including payment processors and notification providers. These services operate under their own privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be indicated by the “Last updated” date at the top of this page.
10. Contact Us
If you have questions about this Privacy Policy, contact us at support@hooj.app.